Our Policy Info

Everything You Need to Know

Poppin' N Flossin' was founded with one goal in mind: creating the best possible experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our shop policy, which is detailed below. Contact us if you have any further questions and we’ll be happy to help.

 

Poppin' N Flossin' Terms of Hire

Definitions

'Dry' hire is the hire of equipment for the 'client' to operate and supervise themselves.


Bookings
All equipment remains the property of the Poppin' N Flossin' at all times.

By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfil our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event or a pro rata reduction in the hire fee in the event of delayed start. No further compensation will be paid irrespective of any loss of earnings.

Cancellation
This agreement can only be cancelled in writing 48 hours prior to the original booking slot, by either the Client or Poppin' N Flossin'. Rebooking can be rescheduled for a later date/ time however it will be subject to availability. Should this occur we will do our very best to accommodate, but we cannot guarantee this as we may be fully booked for your rescheduled date.


Allergy Advice

The following Candy Floss flavours do not contain, and are not derived from any of the following potentially allergenic ingredients (including extracts or other derivatives of such ingredients).

Flavours: Red Cherry, Blue Raspberry, Banana, Green Sassy Apple

  • Peanuts (and peanut derivatives)

  • Milk and milk derivatives

  • Tree nuts (almonds, cashews, walnuts etc.)

  • Shell fish (crustacean and mollusk)

  • Eggs (all avian species)

  • Fish (all species)

  • Wheat (and other gluten sources)

  • Seeds (sesame, sunflower etc.)

  • Soybeans (and derivatives – except refined oils)


Hire Time
Each Hire Package for the Candy Floss Machine, Popcorn Machine and  Chocolate Fountain available is for maximum twelve hours only. Any extended time required can be purchased at an additional fee. The Candy Floss Machine requires a ‘cool down’ period of a few minutes after every hour of use, this does not affect your hire time. Set up and removal doesn't affect your hire time.

Extra Hire Time
If you require extra hire time for either the Candy Floss Machine, Popcorn Machine or Chocolate Fountain during the booking this is available at £20 an hour payable at the time of event in cash providing we have enough candy floss sugar and cones/sticks to comply with the request .


Provisions
The client should provide: 

If the set up area is not on the ground floor the client may be asked to provide an adult person to assist in the setting up and packing away of all equipment.  

Once the equipment has been set up in the required location, it cannot be moved during the event. 

Should guests become unruly and considered by the operator to be a risk either to themselves, other guests or your hired goods, we reserve the right to dismantle the equipment and leave the premises. No refund will be given from Poppin' N Flossin'. 


The Client accepts full responsibility and is liable for any damages, injuries or delays that occur as a result of failure to comply with these provisions.


Responsibilites:

The client is solely responsible for any claim for any spillages on any items of clothing, furniture, carpet or anything else caused by others.

Poppin' N Flossin' does not accept responsibility for any circumstances out of our direct control which prevent the use of your hire, such as power failure, flooding etc. 

Poppin' N Flossin' is not liable for any injury, loss or damage directly or consequently arising from the use of your hired services if missed used by yourself or your guests ,whether used singularly or in conjunction with any other equipment. 

Breakdown, in the unlikely event that the equipment for your hire should breakdown or fail to operate correctly, Poppin' N Flossin' will refund the hirer 30% of the hire cost. In any event, the hirer agrees that the maximum claim that could be made in respect of loss or damage is restricted to the total cost of the hire and no more. No compensation on top of the hire cost will be payable in any event. 

Whilst we make every effort to obtain your first choice of colours/flavours if for any reason we are unable to fulfill your choice due to supply not being available, we will substitute with another choice available. 

 

Luton, Bedfordshire

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